Help Desk Technician

SUMMARY: The Help Desk Technician provides computer support and hardware/software troubleshooting for faculty, staff, and students. This position provisions, configures, and deploys new computers. Applicants must have strong oral and written communication abilities, be organized, and demonstrate well-developed interpersonal skills. PRINCIPAL DUTIES AND RESPONSIBILITIES: Support faculty and staff with computer and telecommunication issues, escalating issues as needed. Respond to Help Desk calls by logging pertinent information in a tracking system and escalating emergency situations to the appropriate individuals. Stay up-to-date with work orders in the ticket management system and respond to users in a timely manner. Assist with the setup of new PCs, including imaging and deployment of workstations. Function as a contact for students for troubleshooting, support, and assistance. Maintain and manage computers in the Student Computer Lab, including keeping systems up to date with antivirus and software updates. Troubleshoot and maintain printers and copiers, including toner supply. Perform other duties as assigned by the Director of Information Technology.