Customer Service Representative

Customer Service Representative Are you a customer-focused professional who enjoys building relationships, solving problems, and working in a fast-paced manufacturing environment? Penn United Technologies, Inc. is seeking a full-time Customer Service Representative to serve as the primary connection between our customers and our internal manufacturing and quality teams. In this role, you'll help customers understand the capabilities Penn United offers while ensuring exceptional service throughout the order process. If you have prior customer service experience in a manufacturing environment and want to work where your contributions matter and success is shared, we'd love to hear from you. What You'll Do: Process customer orders and order-related documentation, including shipping and invoicing records Expedite orders and respond promptly to customer requests Conduct contract reviews and maintain accurate customer and part records Monitor assigned customer accounts including open orders, inventory levels, and backlogs Respond professionally and promptly to company emails and voice messages Build and maintain strong customer relationships through regular and frequent communication Assist with special projects and campaigns Assist in resolving customer concerns and coordinate with Quality and Management when necessary Exercise sound judgment and make decisions that support both customer satisfaction and company objectives Collaborate closely with internal teams to ensure excellent service and successful outcomes