Optician

A customer service-oriented Optician looking for an exceptional workplace. Reporting to the Director of Optical Services at Ketchum Health. The Optician will assume the lead role in the selection, fitting and education process by providing the highest quality patient care. This is achieved by ensuring individualized service with attentiveness, accuracy, prompt delivery, efficient services and patient education. ESSENTIAL DUTIES AND RESPONSI­­BILITIES Assuming the lead responsibility in patient care, establishes a rapport with patients and other customers. Responsible for ensuring optimum sales and profitability, by selling, educating and demonstrating optical products. Measures and dispenses spectacles and accessories; provides follow-up services such as adjustments and repairs. Provides hands-on instruction and guidance to Interns in all matters relating to frame and lens selection in accordance with the current didactic and clinical curriculum. Provide feedback to the Optical Director on Intern performance. Review the accuracy of work and recordings made by clinicians, including lab orders, fee slips all other Dispensing paperwork. Ensure patients get excellent service in person or over the phone. Assist being flexible in moving Stations when there is a absence of an optician to service patient/s and Interns. Ensure that proper computer record notations are made in accordance with all Federal and State policies. Review the quality of ophthalmic materials prior to patient dispensing. Provide feedback on the performance of the optical laboratories and frame companies. Responsible for 3rd party and customer billing. Ensure to Submit and process spectacle orders and receive jobs when arriving from Labs. Regular and reliable attendance is required, adhering to university attendance policy. Assist in being flexible in moving Stations when there is an absence of an optician to service patient/s and Interns QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each duty satisfactorily. The r­equirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent knowledge of optical devices and their applications; Excellent understanding of and a proven ability to provide excellent customer service; Proven ability promote and sell optical products; Excellent understanding and following of procedures on insurance claims; Excellent grasp of medical terminology, analyzes and interprets prescriptions; Good interpersonal skills; Detail oriented; Good written and oral communication skills, ability to converse easily with patients; Ability to maintain confidentiality; Computer literate, familiar with MS Office/comfortable learning new programs; Team player. Regular and reliable attendance is required; adhering to university attendance policy EDUCATION AND/OR EXPERIENCE High School Diploma or GED; ABO Certified (if not certified at present time must be within one year of hire); Experience with 3rd party payors; 1 yr of experience in an optical retail environment required; Bilingual (Spanish) preferred; First aid and CPR Certification required after hire.