HR Service Delivery Specialist

Waters is in the middle of one of the most significant transformations in its history — a new ServiceNow HR Service Delivery platform going live, an AI-powered employee experience layer being deployed, and an HR team being rebuilt for scale. The HR Service Delivery Specialist sits at the centre of it all. This isn't a back-office processing role. You'll be the human anchor of a digital-first HR service model — the person who picks up where AI leaves off, applies professional judgement where no knowledge article can, and resolves cases that matter to real employees at real moments in their working lives. Most HR shared services roles ask you to follow a script. This one asks you to think. You'll carry a full Tier 1 caseload in ServiceNow HRSD across the complete employee lifecycle —...