General Manager

Summary ● The General Manager is responsible for overseeing all Sky Cafe local base operations. A strong business acumen is essential to this role. Job Responsibilities ● General Manager Job Duties: o Promote and embody the company core values, ensuring all team members are committed o Responsible for providing a safe and secure work environment for all employees o Promote a Safety-First environment within the workplace o Prepare and deliver monthly forecast for all flight activities and base expenses o Manage corporate financial expectations to maximize profit to budget o Participate in annual budget preparation o Attend regular QBR’s with clients to represent your base o Participate in RFP’s as it relates to your station o Manage and review Daily Labour Percentage (DLP) /Revenue performance and adjust accordingly o Manage and maintain carrier/company KPI expectations o Engage in regular employee/leadership engagement meetings o Ensure employees are in compliance with uniform, appearance, and personal protective equipment policies (safety toe shoes, uniform cleanliness, and jewelry) o Adhere to all policies and follow established procedures o Participate in required meetings, providing input and recommendations o Conduct appropriate Operational/Safety briefings o Conduct training and provide ongoing training support to all staff. o Perform audits ensuring all employees are following Company policies and procedures o Communicate regularly with your Director as it relates to the operation o Communicate regularly with all airline customers to foster strong relationships o Attend weekly/bi-weekly/monthly customer engagement meetings o Prepare and be able to present financial and operational metrics regularly o Accountable for meeting or exceeding all safety, financial, and operational objectives o Assess and develop leadership to maximize potential (succession planning) o Have a complete understanding of all contract details by carrier and base to ensure we are maximizing our revenue for each carrier handled. o Identify high potentials (HIPOTS) for future growth and development within the company o Actively participates in the Safety Management System (SMS) o Ensure GPET incident report (Safety Management System – SMS) is generated and sent out within 3 hours of occurrence o Ensure all required training is completed to company standard o Perform all functions of all operational positions, as needed o Delegate job duties as required and ensure completion o Ensure timely execution of all required duties and expectations o Travel from time to time to alternate locations to provide guidance and support o Perform other duties as assigned Work Environment ● Exposure to extreme temperature changes and noise ● May be required to work in a cold room of 4 degrees or less for extended periods of time ● Must be capable of lifting/pushing/pulling up to 50lbs (23 kg) on a regular basis as per the physical demands analysis for the task at hand ● Regular standing, bending, and lifting during shift ● Must be able to work at heights up to 25 feet or more depending upon type of aircraft ● Able to perform job duties outside in all weather conditions Core Competencies ● Efficiently work as part of a team, as well as independently without direct supervision ● Effective verbal and written communication skills, with individuals at all levels of the organization ● Strong financial management background ● Ability to thrive and adapt in a fast-paced environment ● Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times ● Excellent prioritizing, time management and organizational skills ● Proficient in Microsoft Excel, Word, G Mail, Google Drive ● Attention to detail in all areas of work ● Confident, consistent, decisive personality ● Willingness to learn and adapt to a changing work environment ● Ability to ensure confidentiality of sensitive information ● Strong skills in conflict resolution ● Possess a strong safety focus ● Strong customer service mindset ● Ability to organize and manage multiple priorities ● Excellent interpersonal skills and a collaborative management style ● A demonstrated commitment to high professional ethical standards and a diverse workplace