Service Desk Technician

Edgewater Federal Solutions is seeking a Help Desk Specialist to support the IT program at a major national laboratory. The service desk consist of a centralized service desk and related roles tied to user support with IT services and systems. The centralized service desk is the entry point and owner of first tiers of support (Based on Information Technology Infrastructure Library's definition of tiers). Requests are received via phone calls, emails, chats, and web submittals. The service desk is responsible for (1) delivering remote IT...