Healthy Homes Program Specialist

Chautauqua Opportunities, Inc. Home, Business and Asset Development Division Jamestown- LCAC Position Data: Title: Healthy Homes Program Specialist Grade: 6 Exempt Non-Exempt $18.81/ hour Full -Time Reports to: Healthy Homes Program Manager Basic Function or Position Summary: Navigate customers through the lead remediation process; communicate with customers, landlords, contractors, and community partners to coordinate logistics for program applications, open houses, lead inspections, and customer relocation. Security Clearance Level 4 V,A,C,R Requirements Position Responsibilities and Specific Duties: • Serve as a liaison between COI and families • Schedule and attend open houses for new lead remediation projects • Serves as back up for reception. • Schedule and attend lead clearance inspections • Assist Healthy Homes Program Manager with communications with contractors • Coordinate with Lead Program Clerk to establish customer eligibility • Refer customers to other essential support services such as SNAP benefits, Medicaid, emergency food, clothing, transportation, translation, health information and child care • Coordinate the relocation of families during the lead hazard control work in their housing • Recruit landlords, tenants, and homeowners for participation in the Lead Remediation program • Attend events to promote lead remediation services for Chautauqua Opportunities • Conduct outreach and provide education to make the public (including tenants and landlords) aware of lead poising hazards and prevention methods. • Assist in the development of outreach materials, including but not limited to public service announcements, posters, printed material, electronic media, and promotional items • Maintain agency documentation of services and customer progress. • Promotes agency mission. • Maintains confidentiality and complies with the code of ethics. • Maintains consistent professional customer service. • Performance incorporates integrated service delivery model while promoting self- sufficiency. • Other duties as designated by supervisor Key Working Relationships: A. Internal: Healthy Homes Program Manager, Healthy Program Clerk, Service staff, Navigators B. External: Service staff at community health organizations, Chautauqua County Department of Health, landlords, customers, contractors Supervisory Scope: A. Number of staff supervised: 0 B. Titles supervised: N/A Organizational Responsibilities: • Adheres to all policies and procedures • Gathers appropriate documentation and tracks outcomes • Participates in organizational committee structures as appropriate • Participates in organizational and divisional management systems VIII. Knowledge, Skills Required: • High school diploma; Associates degree in social or physical sciences preferred. • Minimum two years of work experience in health, human, or customer services required; customer service in a construction or trade field preferred • Strong interpersonal, communication, engagement, and customer relations skills • Strong attention to detail and follow up. • Strong logistics, multi-tasking, and project management skills • Ability to build trusting relationships with program participants and contractors. • Ability to use and operate Microsoft office programs and Google applications Physical Requirements: • Ability to lift up to and including 10-25 pounds of physical effort Special Requirements: • Ability to obtain and maintain EPA RRP certification within six months of employment • Ability to obtain and maintain Lead Abatement Supervisor certification within one year of employment • Ability to obtain and maintain New York State notary license • Ability to work occasional non-traditional hours, including evenings and weekends • Must be able to provide consistent even tempered customer service at all times • Valid driver’s license • Reliable transportation • Ability to travel throughout the county • Works compassionately with a diverse population • Experience navigating community programs • Bilingual preferred, but not required