Customer Service Representative

Job Responsibilities: Greet customers warmly Address the customer by name Welcome customers as they walk into the establishment Maintain the work location Maintain a clean counter Maintain a clean floor Ensure the restrooms are clean Ensure the store windows are clean Understand the dry-cleaning process and the services that are provided by the company Be able to answer questions about possible stains Be able to answer questions about the material of the garment Be able to make recommendations on the cleaning of a garment Understand the laundry process and the services provided by the company Understand the laundry care symbol chart Understand the procedure of accepting the customer’s garments Inspect the garments Buttons are intact Check for open seams or any possible repairs that may be needed All zippers work properly All pockets are checked and emptied out Make sure all linings have been patted to ensure that nothing has fallen to the bottom Use the proper tagging system and ensure to have the customer’s contact information Respond and assist promptly to customer inquiries or complaints Responsible for cash drawer and daily deposit for his/her shift