HubSpot CRM and Revenue Operations Lead (12 month contract)

Position: Contract (12 months), Full Time

Location: Remote in the UK

Salary: £45,000 - £50,000 per year, pro rata

About Us

Helios is a leading provider of neurodevelopmental assessment and treatment services. Through our Helios brand, we work in partnership with the NHS to deliver high-quality clinical services, helping to improve access to assessment , mental health support and care. Our private brand, Melios, supports employers, employees and direct-to-consumer customers, providing neurodevelopmental assessment, treatment and ongoing support.

As both brands continue to grow, we’re investing in our CRM capability to create a more connected, data-driven customer experience. This is a unique opportunity to shape how CRM supports two distinct audiences while creating a scalable platform for future growth.

The Role

We're looking for a HubSpot specialist to lead the design, implementation and optimisation of our CRM capability across both Healios and Melios.

This is not a traditional CRM campaign management role. We're looking for someone who has successfully implemented and optimised HubSpot for growing organisations, ideally within a HubSpot Solutions Partner, Revenue Operations (RevOps) consultancy or high-growth commercial environment.

You will own the technical configuration of HubSpot, redesign our CRM architecture and establish scalable sales, marketing and reporting processes that support future growth.

Working across Commercial, Marketing, Sales and Digital, you'll create a robust CRM ecosystem that enables lifecycle marketing, sales automation, attribution reporting and data-driven decision making.

The successful candidate will play a key role in shaping the CRM capability of two growing brands, creating a connected, insight-led customer experience that delivers measurable impact across sales, marketing and patient engagement.

Key Responsibilities

• Lead the end-to-end design, implementation and optimisation of the HubSpot CRM architecture across Marketing Hub, Sales Hub and CRM.
• Redesign and implement the CRM data model, object relationships, lifecycle stages, lead statuses and sales pipeline architecture.
• Establish robust CRM governance, including data validation, deduplication, data quality processes and ongoing CRM hygiene.
• Configure custom properties, objects, associations and business logic to support multiple business units and customer journeys.
• Develop scalable lead management processes, including MQL, SQL and opportunity definitions, lead routing, ownership and lead scoring.
• Configure Sales Hub to support the commercial team, including pipelines, deal stages, sequences, playbooks, templates and task automation.
• Build sophisticated lifecycle marketing programmes using workflows, automation, nurture journeys, dynamic segmentation and personalised communications.
• Design and implement marketing automations, email templates, marketing assets and campaign workflows that support customer acquisition, engagement and retention.
• Develop scalable customer segmentation frameworks that enable persona-based targeting and personalised customer experiences.
• Lead the integration of HubSpot with websites, Panacea and other third-party business systems, ensuring robust data architecture and synchronisation across platforms.
• Work with internal and external technical teams to support API integrations and future system enhancements where required.
• Design executive dashboards and end-to-end reporting that tracks performance from enquiry through to revenue, including attribution reporting and customer lifecycle performance.
• Develop reporting and measurement frameworks that provide actionable commercial insight and enable continuous optimisation.
• Document CRM architecture, governance and best practice processes to ensure long-term scalability.
• Provide training and support to Sales, Marketing and Commercial teams to maximise CRM adoption and ensure consistent use of HubSpot.
• Partner closely with Sales, Marketing, Digital and Content teams to translate commercial objectives into scalable CRM solutions.
• Develop a roadmap for future CRM capability, ensuring HubSpot supports business growth, future AI-driven personalisation and evolving commercial requirements.

About You

We're looking for someone who has implemented HubSpot as a specialist rather than someone who has simply used HubSpot as part of a wider marketing role. You'll ideally come from a HubSpot Solutions Partner, Revenue Operations (RevOps), CRM consultancy, Marketing Operations, Sales Operations or HubSpot onboarding and implementation environment. You will have extensive hands-on experience configuring, implementing and optimising HubSpot and be comfortable working at both strategic and technical levels.

• Minimum five years' hands-on HubSpot implementation experience.
• Proven experience designing and implementing HubSpot CRM from the ground up.
• Extensive expertise across HubSpot Sales Hub, Marketing Hub and CRM.
• Experience designing CRM architecture for complex customer journeys and multiple business functions.
• Strong understanding of Revenue Operations (RevOps) principles and commercial processes.
• Experience implementing lifecycle stages, lead scoring, pipeline management, attribution reporting and customer segmentation.
• Extensive experience building workflows, automation and lifecycle marketing programmes.
• Experience integrating HubSpot with third-party platforms and business systems.
• Strong understanding of CRM data architecture, governance and reporting.
• Experience developing dashboards and commercial reporting for Sales and Marketing teams.
• Experience driving CRM adoption and embedding best practice across commercial teams.

Highly desirable

• Current HubSpot certifications across Sales Hub and Marketing Hub.
• Experience working for a HubSpot Solutions Partner or CRM consultancy.
• Experience leading HubSpot onboarding or implementation projects.
• Experience with Operations Hub.
• Experience in healthcare, SaaS or another complex regulated environment.
• Experience supporting API integrations or middleware platforms.
• Understanding of GDPR and CRM data governance.

Technical skills

• HubSpot CRM
• HubSpot Sales Hub
• HubSpot Marketing Hub
• HubSpot Operations Hub (desirable)
• Revenue Operations (RevOps)
• CRM architecture
• Data modelling&l