Customer Service / Receivable Coordinator

Lee Enterprises is seeking a Customer Service / Receivable Coordinator with experience in Customer Service, Credit & Collections. Job Responsibilities • Processes credit applications from new customers and submits them to manager for determination of credit status. • Maintains accurate account information in proprietary software (Mactive) including addresses, phone numbers, contact information and account status. • Researches accounts with credit balances. Determines cause of credit balance and prepares documentation for refund or transfer according to department guidelines or validates application of credit to account. • Provides accounting support to Advertising, including but not limited to invoice customer accounts as requested. • Monitors collection status of bad debt accounts on a monthly basis, updating as needed. • Respond to requests for credit references customers. • Runs a variety of standardized reports for the credit manager and other designated persons. • Reviews the data for completeness and correctness. • Monitors credit queues in proprietary software (Mactive) as needed. • Reviews new/pending orders and makes approval determinations based on credit status of account • Provides administrative assistance to the credit manager and other members of the credit department • Posts payments received from customers, accurately and timely. • Resolves payment problems/ discrepancies in a timely manner • Reconciles the cash receipts daily to ensure all is in balance and accounted for within the receiving and posting process. • Answer inquires from customers and company personnel regarding payment applications. • Return messages or inquiries for information requested in a timely basis. • Place collection calls for specified past due accounts as directed.