Service Counter Clerk

Job Purpose: - The Service Counter Clerk at Hugo's Family Marketplace is responsible for providing exceptional customer service by efficiently handling transactions, addressing customer inquiries, and ensuring a positive shopping experience. This role involves maintaining the service counter's operations, processing returns and exchanges, and upholding store policies to enhance customer satisfaction. Must be 18 + years or older to apply. Key Responsibilities: - Greet customers warmly and provide assistance with their inquiries and needs. - Process returns, exchanges, and refunds accurately and efficiently. - Answer customer questions and provide information about products and services. - Handle customer complaints professionally and work towards resolving issues. - Assist with special orders, rain checks, or store credits as needed. - Operate POS systems to process transactions and verify receipts, documentation, or identification when required. - Maintain the cleanliness and organization of the service counter area. - Follow store policies and procedures to ensure compliance and consistency. - Communicate effectively with team members and management to facilitate smooth operations. Benefits: Full Time - Health, Dental, and Vision Insurance, 401k, Paid Time Off, and Holiday Pay. Full Time and Part Time - Employee Discount and Time & Half Holiday Pay.