General Manager - Burlingame

Lead Something Sweet General Manager - Salt & Straw Full-Time | $32.11-$34.26 per hour + Quarterly Bonus Potential From our humble beginnings to becoming a beloved spot in our communities, our story is one of innovation, connection, and the pursuit of the perfect scoop. Each flavor tells a story, and every cone holds more than just ice cream—it holds memories, smiles, and moments of pure joy. Using ice cream as the platform, we pioneer and share experiences that inspire and connect us all. What General Managers Do: General Managers own the full success of the shop: people, operations, and guest experience. As a General Manager, you'll lead a team, shape the guest experience, and drive the overall success of a fast-paced retail and food service operation. You'll develop future leaders, build a strong culture, and deliver operational excellence while bringing Salt & Straw's mission to life in your community. You will: Lead daily shop operations including scheduling, payroll, inventory, facilities, and financial performance Hire, train, and develop a high-performing leadership team of Assistant General Managers and Shift Coordinators Set clear expectations and coach with consistency, generosity, and directness Create a culture where people feel supported, challenged, and proud of their work Deliver thoughtful, memorable hospitality that reflects curiosity, warmth, and care Use data and insights to drive results across sales, labor, and guest experience Navigate challenges with calm leadership and celebrate wins—big and small Build strong relationships in the local community and represent Salt & Straw as a thoughtful, generous neighbor Partner with District Managers and cross-functional teams to support long-term shop and market success