Boat Tour Guide

LJA Mission Statement: The mission of Lake Junaluska is to be a place of Christian hospitality where lives are transformed through renewal of soul, mind and body. Position Summary: Join our team and become the friendly face and knowledgeable voice guiding visitors on boat tours aboard the historic Cherokee IV. As a Boat Tour Guide, you will have the opportunity to showcase the beautiful waterfront of Lake Junaluska, share engaging historical tidbits, and provide a memorable experience for families, tourists, and private event groups. Essential Functions: Operate and navigate the Cherokee IV safely, following established protocols and regulations for passenger safety. Conduct guided boat tours, following a script that shares lake history and insights in an engaging and informative manner. Ensure passengers feel welcome, comfortable, and safe throughout the tour. Adapt your approach to suit various audiences, from casual visitors to private cruise participants. Answer guests' questions about Lake Junaluska’s history, scenic surroundings, and boat tour services. Collaborate with staff to ensure boat tours operate smoothly and on schedule. Assist guests with ticketing processes, including helping them purchase tickets and manage reservations. Provide support at the Lake Junaluska Outfitters and Recreation Department, assisting with customer inquiries, reservations, and daily operations as needed. Provide support for the Lake Junaluska Services and Media Department, assisting with event set-up and break-down as needed. Must possess excellent hospitality skills and a strong desire to foster an attitude of Christian hospitality to “exceed guest expectations”. Comply with all safety policies, practices and procedures and report any unsafe activities or conditions immediately to supervisor or the Human Resources department.