Operations Supervisor

JOB SUMMARY: The Operations Supervisor is responsible for overseeing daily warehouse operations and leading a team of Inventory Analysts, Pickers, Packers, and Warehouse Associates to ensure operational efficiency, inventory accuracy, and safety compliance. This role provides direction, accountability, and problem-solving support across all shift activities, while driving quality, process consistency, and performance standards. The Warehouse Supervisor partners closely with management and cross-functional departments to ensure smooth workflow, timely shipments, and accurate inventory control. ESSENTIAL DUTIES Demonstrate strong attention to detail and commitment to operational accuracy. Oversee and ensure daily inventory accuracy, including reconciliation of variances and resolution of discrepancies. Supervise, schedule, and allocate workforce to ensure proper staffing levels and efficient workflow. Lead, train, coach, and monitor Inventory Analysts, Pickers, Packers, and Warehouse Associates on operational procedures and performance expectations. Drive accountability for productivity, quality standards, and adherence to company policies. Enforce safe operation of forklifts and material handling equipment in compliance with OSHA and company safety standards. Monitor workflow throughout the shift to ensure tasks are completed accurately and on time. Identify process gaps and implement corrective actions to improve efficiency and reduce errors. Ensure timely communication with upper management and cross-functional departments regarding operational needs, issues, or delays. Complete and review daily operational and performance reporting. Ensure adherence to all GMP, Quality, Safety, and Performance policies and standards. Oversee receiving operations, including verification and tracking of incoming shipments. Supervise outbound shipping processes to ensure accuracy and timeliness. Monitor proper handling, tagging, labeling, and storage of merchandise according to company procedures. Ensure accurate documentation of shipment arrival and departure times. Oversee proper boxing, wrapping, and packaging of merchandise in compliance with established standards. Manage damaged, impaired, or returned merchandise documentation and resolution processes. When necessary, operate material handling equipment (stand-up lift, reach forklift, or other warehouse equipment). Oversee accurate data entry and reporting within inventory and logistics software systems. Promote a positive, team-oriented work environment focused on continuous improvement and operational excellence.+ Coordinate PM schedules and downtime reduction initiatives with Maintenance providers. Monitor driver status throughout the day and adjust dispatch plans as conditions change (delays, breakdowns, customer changes, etc.). Support pre-planned routes while assisting with same-day or short-notice changes. Serve as a primary point of contact for drivers during assigned shifts.