Senior Product Manager

When you join Exclaimer you will join a global award-winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an inclusive and outcomes-driven culture.

Exclaimer is a high-growth SaaS company with 300+ colleagues across the UK, US, Europe, and Asia-Pacific. We promote a people-first culture built on fairness, inclusion, psychological safety, and continuous learning. As we evolve into a multi-channel platform for branded business communications, we offer employees the opportunity to shape the future of global communication—while growing their careers in a culture where curiosity, creativity, and accountability thrive.

We’re officially Great Place To Work Certified™

Exclaimer has been recognised by Great Place To Work® for our culture of collaboration, trust, and growth. This certification reflects our commitment to creating an environment where every voice matters and people genuinely enjoy coming to work. See our accreditations to learn more: Great Place to Work® UK | Great Place To Work® USA

About the opportunity 👇

Key Responsibilities

Subscriptions Modernisation

• Own and drive the end-to-end delivery of Stripe as our billing, payments, and invoicing platform, replacing our legacy in-house subscriptions system.
• Define requirements, manage dependencies, and keep Engineering, Commercial, and Finance teams aligned throughout.
• Identify and manage risk proactively; surface trade-offs clearly and make sound prioritisation calls in a complex, multi-team environment.
• Establish clear success metrics for the migration and track outcomes through to completion.

Salesforce PRM

• Lead the product work to build and deploy a new Salesforce-based Partner Relationship Management system.
• Work with Sales, Engineering, and our channel partners to understand current pain points and define what a better partner experience looks like in practice.
• Drive requirements that reduce helpdesk tickets and manual intervention, and make it significantly easier for partners to buy and provision Exclaimer products at scale.
• Ensure the PRM integrates cleanly with our commercial and billing systems, and that it is built to support the growth of the channel, not just to manage it today.

Channel and API

• Take on ownership of the product roadmap for Exclaimer's Channel capabilities once the initial programmes are delivered.
• Work with Engineering to evolve our REST API and platform integrations to support growth through Distribution, Reseller, and MSP partners.
• Understand the partner ecosystem in depth, including the commercial models, technical requirements, and support needs of each channel segment.
• Identify opportunities to improve