Duty Manager

About the role

Operational Oversight: Supervise hotel departments during assigned shifts. • Guest Relations: Address and resolve guest concerns and service requests. • Coordination: Liaise with department heads to ensure seamless service. • Incident Management: Respond to emergencies and document incidents. • Reporting: Compile shift reports and communicate key updates to management. • Degree or diploma in Hospitality Management. • Experience in a similar role. • Leadership and problem-solving abilities. • Strong communication and interpersonal skills. • Ability to multitask and work under pressure.