Service Account Manager / Product Advisor

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

Service Account Manager (SAM) — Tokyo

New service/Pro duct - P ortworks mainly and other Everpure products and services as well

https://www.everpuredata.com/jp/products/kubernetes-data-management.html

Own the customer experience. Turn technical trust into business growth.

The Opportunity

As a Service Account Manager, you won't just keep systems running — you'll be the strategic bridge between world-class storage infrastructure and the business outcomes our customers care about most. You'll act as a trusted advisor to some of Japan's most strategic enterprise environments, orchestrating global resources to resolve critical incidents, drive proactive system health, and turn operational reliability into long-term customer loyalty and growth.

If you thrive at the intersection of deep technical credibility and executive-level relationship building — and want a role where your voice directly shapes both customer strategy and Pure's service delivery model — this is built for you.

顧客の"信頼できるアドバイザー"として。技術的な安定を、ビジネスの成長へ。

SAMは、Pure製品を戦略的に運用する顧客にとっての信頼できるアドバイザーです。社内の高度なツールとデータインサイトを駆使してシステムの健全性を分析・可視化し、顧客への提言と推奨アクションを主導します。アカウントチームと連携しながらビジネス戦略を理解し、営業機会の創出にも貢献する — テクニカルな専門性とビジネス視点の両方が求められるポジションです。

What You'll Own

• Service Orchestration:

顧客向けサービス活動における単一窓口として、サポート提供全体をオーナーシップを持って推進。ツール活用を通じ顧客の運用自立度を高める。

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