EXECUTIVE DIRECTOR, LIFE

Key Focus This role is individually accountable for ensuring operations, including Client Services and the Administration back office, function optimally, over periods of 1-2 years. Descriptor • Takes overall accountability for the operation of the unit including, but not limited to, the client servicing operating model and the back office operations • Accountable for the business plan • Integrates delivery and metrics across the people, process, finance and customer dimensions of the business • Ensures that a comprehensive information management strategy is in place • Ensures the realization of high performance individuals and teams • Ensures effective resourcing of department and constant service delivery • Develops and implements a cost effective data strategy • Restructures Technology services when needed • Provides vision, direction and leadership to IT resources and structures. • Accountable for Facilities • Liaises with banks for collections and payments Key Result Areas Operational Efficiency • Implements a cost-effective client service and data strategy. • Sets direction for the Business. • Takes accountability for the business plan. • Integrates delivery and metrics across the people, process, finance and client dimensions. • Delivers on strategic projects as requested. • Provides vision, direction and leadership to IT resources and structures. Information Management • Restructures Technology service when needed. • Ensures that a comprehensive information strategy is in place. Budget Control • Manages overall expenses, including cost reductions. Service Delivery Management • Implements strategies and initiatives to increase service delivery. • Drives operational excellence throughout area of supervision. • Defines and implements best operating practice in client services. • Defines performance parameters (including balanced scorecard) and measurements for area under supervision. Team Effectiveness: • Individually accountable for customer/client service delivery through efforts of a team, for periods of 3 months up to a year. • Accountable for others' time, task and output quality, for periods of up to 1 year. • Balances own priorities with directing and motivating others. • Plans and assigns work over the applicable period. • Guides and directs staff to achieve operational excellence standards. • Creates a climate for optimal performance. • Manages performance. • Selects potential staff to sustain customer/client service delivery. • First degree and other professional qualification is mandatory • 20-25 years’ work experience in relevant role only qualified candidates will be contacted