Contracts Operations Manager (0931) - SFO - (162861)

Under general administrative direction from the Director of Procurement Services, the Contracts Operations Manager will provide the Contracts Operations Team within a policy and governance framework, overseeing end-to-end contract operations with a focus on supporting the various divisions requiring contract services throughout SFO. This includes translating program objectives into actionable operational plans, designing and maintaining an effective team structure, and defining clear roles and responsibilities across contract lifecycle activities. The role is responsible for workforce planning—identifying current and future staffing needs, managing recruitment and capability development, and ensuring the team has the skills and capacity to meet demand. The Contracts Operations Manager will allocate and monitor operational resources to support internal SFO staff across all phase of the contracting lifecycle, including assisting with the development of scopes of work, performance standards, scoring criteria for competitive solicitations; and providing assistance on the payment review process to ensure that contractual requirements are met. The Contracts Operations Manager will also support timely and compliant contract execution, while continuously assessing workload trends, risks, and service delivery requirements to forecast future resource needs. As a team member of SFO, you will embrace SFO’s core values and SFO’s Racial Equity Action Plan . You are excited about this position because you will: Oversee day-to-day Contract Operations to ensure effective delivery of contract lifecycle activities in accordance with organizational policies and objectives. Act as a subject matter advisor to section managers on contract operations, procurement processes, workflow prioritization, and resolve complex or sensitive contract operational issues, by building consensus among competing stakeholder priorities. Monitor operational performance in contract administration activities. Develop, implement, and maintain contract operations systems, procedures, and administrative controls to support consistent, efficient, and compliant contract management activities in accordance with governance frameworks and applicable regulations. Define and adjust service levels to align with policy requirements, stakeholder expectations, and operational capacity. Oversee, investigate, and resolve operational issues, escalating high-risk matters as needed to ensure timely resolution. Evaluate team outputs and service delivery performance, recommending and implementing improvements to enhance quality, consistency, and efficiency. Lead, develop, coach, and manage performance of direct reports, including setting expectations, providing feedback, conducting reviews, and addressing performance issues. Participate in budget development and administration by justifying proposals, monitoring expenditures, ensuring accurate reporting, and advising on potential cost overruns with mitigation options. Maintain productive relationships with internal stakeholders (including Airport and City/County leadership) to support effective contract administration and service delivery outcomes. Represent the Department in interagency meetings, working groups, and forums related to contract operations and service delivery. Perform other functions outlined in the 0931 Manager III . Minimum Qualifications: Education: Possession of a baccalaureate degree from an accredited college or university. AND Experience: Six (6) years of recent, verifiable, progressive professional procurement experience, including developing scopes of work, solicitations, and contracts, reviewing and processing external approvals, maintaining contracts, and creating procurement trainings, of which 3 years must include experience supervising and coaching professional-level staff. Education Substitution: Qualifying experience as described above may be substituted for the education requirement on a year-for-year basis for up to two (2) years. (One year of work experience is equal to 30 semester or 45 quarter units). One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment. Note: Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. Desirable Qualifications: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred to for hiring: Experience leading and guiding cross-functional teams in competitive solicitations and contract development processes. Experience with professional service and/or construction service contracts. Experience in developing trainings and presenting to groups of 10 or more people. Experience in the implementation of eProcurement software. Experience articulating and explaining, verbally and in writing, complex operational concepts to stakeholders at various levels within an organization. Experience supporting a large enterprise operation with diversity in activities, priorities, and workforce. Experience providing excellent customer service and implementing solutions to complex problems. Verification Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements . Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. Selection Procedures After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: Supplemental Questionnaire Examination ( Weight: 100%) Candidates who meet the minimum qualifications will be invited to take a Supplemental Questionnaire Examination (Behavioral Consistency Questionnaire). The Supplemental Questionnaire is designed to measure the knowledge, skills and abilities required for this position. All candidates’ responses to the Supplemental Questionnaire are subject to verification. All relevant experience, education and/or training must be included in the responses in order to be reviewed in the rating process. A passing score on the Supplemental Questionnaire must be achieved in order to be placed/ranked on the eligible list. Candidates will be placed on the eligible list in rank order according to their final score. Note: Only those applicants meeting the minimum qualifications will be notified of the exact date, time and/or place for the examinations. Applicants who meet the minimum qualifications are not guaranteed to advance through all o