Customer Service Representatives

Kelly Services is currently seeking Customer Service Representatives for one of our top insurance clients in Indianapolis, IN. As a Customer Service Representative placed with Kelly Services, you will respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Our client’s fast-paced, team-oriented environment is the perfect place to take career to the next level. Pay rate: $15.50 per hour Hours: Call Center hours are 8a.m.-7p.m. EST. Candidates MUST have flexibility & availability to work any 8 hour shift within these hours Additional responsibilities include: Analyzes problems and provides information/solutions Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database Thoroughly documents inquiry outcomes for accurate tracking and analysis Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner Researches and analyzes data to address operational challenges and customer service issues Provides external and internal customers with requested information Receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature Uses computerized systems for tracking, information gathering and troubleshooting Requires limited knowledge of claims Call Center position, candidates will be on the phones 7.5 hours per day Job Requirements: High school diploma or equivalent One year of Customer Service experience Call Center experience is preferred Basic computer knowledge 4 month contract with the possibility of hire All your information will be kept confidential according to EEO guidelines.