Radiology Administrative Assistant

Monday - Friday 11:00am - 7:30pm Hybrid schedule available (Must be able to come to our office in Roseville, MN) JOB TITLE: Radiology Administrative Assistant LOCATION OR DEPARTMENT: Administration Office, Roseville EXEMPT STATUS/GRADE: Non-exempt REPORTS TO: Quality Control Manager SUPERVISORY RESPONSIBILITY: None SUMMARY OF POSITION: Provide customer support to our clients by monitoring and facilitating the radiology workflow process (24/7) for hospitals, clinics and our practice Radiologists. To deliver excellent patient care, the Radiology Administrative Assistant team provides resources to our Radiologists by monitoring worklists and incoming workflow to meet turn-around-time (TAT) requirements for our clients, along with various customer support needs. ESSENTIAL FUNCTIONS: Ensuring that all aspects of a study are received and complete (history, paperwork and images, etc.). Identifying and assigning exams, ranging from outpatient/clinic to emergent/critical exams, to the correct Radiologist worklist and providing paperwork and additional information when necessary. Liaising with Radiologists regarding any requests they may have and frequently calling physicians, technologists, and other health care staff. Multi-tasking and reliably navigating multiple computer systems while answering telephone calls and maintaining accuracy. Collaborating with hospitals and clinics to resolve problems, specific or general. Providing assistance to after-hours interventional clients, which often includes paging on-call Radiologists for immediate follow-up on emergent cases. Documenting issues that arise and notifying appropriate staff including IT department, shift leads and Quality Control Manager if necessary. Assisting other staff members with duties when appropriate. Communicating with coworkers, clients and Radiologists in a professional, courteous and timely manner. Incorporating company values into daily interactions with internal associates and external customers. Dependable – consistently at work and on time. Other duties as assigned.