Outlet Manager - Fairmont Agra

Oversee the daily operations of assigned outlet(s), ensuring smooth and efficient service delivery in accordance with Fairmont standards Manage and supervise outlet staff, including scheduling, training, performance evaluation, and professional development Ensure strict compliance with health, safety, hygiene, and food safety regulations and company policies Monitor inventory levels, control costs, and manage procurement to optimize profitability while maintaining quality standards Maintain exceptional service quality and guest satisfaction by implementing and enforcing outlet standards and procedures Address and resolve guest complaints and concerns promptly and professionally to ensure positive experiences Prepare and manage outlet budgets, monitor financial performance, and submit regular reports to senior management Coordinate effectively with other hotel departments including housekeeping, front office, and culinary teams Develop and implement marketing initiatives and promotional activities to drive revenue and increase outlet visibility Conduct regular staff meetings, training sessions, and performance reviews to maintain high service standards Ensure the outlet environment is clean, well-maintained, and aesthetically aligned with Fairmont brand standards Manage vendor relationships, negotiate contracts, and oversee ordering and delivery of supplies and products Analyze sales performance metrics and identify opportunities for improvement and revenue growth Maintain detailed records and documentation related to operations, staffing, and financial transactions Represent the outlet and hotel in a professional manner, embodying Fairmont values and hospitality excellence Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or related field Minimum 6-7 years of progressive experience in outlet management, food and beverage operations, or hospitality management Proven track record of successfully managing P&L statements and achieving financial targets Strong knowledge of health, safety, hygiene, and food safety regulations and best practices Excellent leadership and team management skills with the ability to motivate and develop staff Exceptional customer service orientation with demonstrated ability to resolve guest concerns professionally Proficiency in hospitality management software and point-of-sale (POS) systems Strong communication and interpersonal skills in English; additional languages preferred Ability to work flexible hours, including evenings, weekends, and holidays as required Experience in Indian hospitality market or managing culturally diverse teams Demonstrated success in revenue management and cost optimization initiatives Knowledge of inventory management systems and vendor relationship management Experience developing and implementing marketing and promotional campaigns WHAT IS IN IT FOR YOU: Come As You Are Work With Purpose Grow, Learn and Enjoy Explore Limitless Possibilities