Technology Specialist II

Who We Are

Atwell, LLC is a bold leader in the consulting, engineering, and construction services industry, delivering a broad range of creative solutions to clients in the real estate & land development, and energy markets. We have a strong national presence and a diverse, award-winning project portfolio. Atwell is a privately owned company, with 2,000+ passionate team members across 75+ locations and growing!

Atwell, LLC is a proud recipient of the following 2025 awards:

• Ten consecutive years in a row as a “Best Place to Work” by Zweig Group (#11)
• Recognized as #70 in the ENR Top 500 Design Firms, ranked in every region
• Recognized in Crain's “Fast 50” as one of the fastest-growing companies (#14)
• Recognized as the 2025 ENR Design Firm of the year for the Southeastern US

Job Description

Atwell is seeking an experienced Technology Specialist II to provide responsive, hands-on technology support to employees across the organization. Based in our Fort Worth office, this position will troubleshoot hardware, software, account, network, and mobile-device issues while helping deploy and maintain the technology employees rely on every day.

We are looking for someone who has worked within a structured corporate technology environment and understands formal service-desk operations, ticketing procedures, technology asset management, and professional end-user support. The right person will be technically capable, service-oriented, highly organized, and comfortable resolving issues with limited direction.

Responsibilities

• Respond to requests for technical assistance in person, by phone, and electronically.
• Diagnose and resolve hardware, software, account-access, connectivity, and other technology-related issues.
• Document support requests, troubleshooting steps, and resolutions within the company’s ticketing system.
• Set up, configure, and deploy workstations, laptops, printers, servers, network equipment, and related technology.
• Install and support approved software applications and company-standard technology tools.
• Support Microsoft Active Directory functions, user accounts, permissions, and related access issues.
• Help manage and deploy company cell phones, iPads, and other mobile devices.
• Maintain accurate inventory records for computers, laptops, accessories, and other IT assets.
• Provide technical support for Autodesk applications used throughout the business.
• Communicate technical information clearly to both technical and non-technical employees.
• Follow established technology support procedures, security requirements, and escalation processes. <li style="font-family: arial, helve