Country Manager France

COUNTRY MANAGER FRANCE

ABOUT THE ROLE

As the Country Manager France, you’ll drive the success and growth of the France country unit by focusing on financial performance, customer relationships, team development, and operational excellence in a dynamic tech environment. Your primary focus is on aligning business objectives with customer needs and financial goals to drive overall unit performance while taking a keen interest in employee development and satisfaction. Currently, the unit is expanding into Spain, a market which offers great growth potential.

Additionally, as a country manager, you will play an important part in assessing market trends and business opportunities in the region. The France country unit has a sizeable existing customer base and still offers ample potential for commercial growth. It’s headquartered in Avignon and has additional offices in Paris and Madrid. You will be expected to travel between the offices as well as to spend time regularly at the Belgian global headquarters in Ghent.

KEY RESPONSIBILITIES

Strategic management of the French country unit:

• Translate strategic company goals to unit strategic and operational goals and tactics, budgets and action plans.
• Provide strategic oversight and insight to direct reports, allowing them to take appropriate steps and initiatives within their respective teams. Articulate and represent company strategy and values within the unit.
• Keep abreast of and analyze industry trends, competitor activities, and economic developments to identify market opportunities and assess expansion potential.
• Collaborate closely with (regional) management and internal stakeholders, including Sales, Delivery Excellence and Customer Success Management to achieve alignment on strategic priorities and approach affecting the customer and way of doing business.

Financial Management:

• Manage the unit’s profitability
• Monitor appropriate financial and business targets, KPIs and performance metrics. Analyze unit results and provide feedback for detailed financial reports on a periodic basis, including billability of individuals, teams, and clients/projects.
• Provide regular updates to senior management on financial performance, including forecasting and variance analysis, and risk assessments.

Business and Product Growth:

• Collaborate with Sales to align go-to-market strategies and drive business growth. Provide market driven insights into pricing, service offerings, and potential risks to optimize business strategy.
• Have full accountability of upselling with assigned key accounts and local customers
• Take ownership for local product developments and the country solution standard.
• Advocate and apply the Product First mindset in the unit, ensure contributions are made to the generic product stemming from Projects and Professional Services.

Customer relationship management:

• Customer Professional Service Delivery: be E2E accountable for program success and Customer Success, working within the unit and with indirectly allocated teams.
• Build and maintain strong relationships with clients to understand their needs and expectations.
• Monitor customer road maps to ensure deliverables meet client objectives and timelines.
• Organize and participate in strategic client meetings to discuss collaboration, address concerns, and plan capacity.
• Act as escalation point for critical issues, such as delivery delays or significant quality issues, and ensure proper measurements are taken internally to resolve or mitigate.

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