Branch Manager - Atlantic Seaboard

To increase market share, sales, profitability and LIONLEAD’s profile, and to ensure that the Branch meets financial and operational targets. Closely monitoring that all clients receive a consistently high-quality service by effectively managing and developing all available resources (staff, systems, processes) and ensuring that a strong customer-focused service culture becomes entrenched in the branch. Proactively identify and assess the risks faced by the branch and maintain an effective system of controls to reduce exposure. Maintain a high level of integrity and ethical standards. Fostering a quality, motivated, highly effective and brand-aligned team of agents is a key priority. Key Responsibilities · Manage performance of agents to achieve budgeted sales targets. · Enhance market share in all trade areas and monitor competitors. · Implement Branch strategy and budget aligned with objectives. · Ensure efficient property sales and transfer processing. · Support marketing and PR for maximum visibility. · Encourage referral use and ensure premium client service. · Address agent and staff issues promptly with appropriate feedback. · Control branch expenses within budget limits. · Ensure staff are trained, inducted, coached, and mentored. · Promote workplace transformation and retention through recognition. · Oversee lease negotiations and renewals. · Ensure full compliance with legal, FICA, and ooba standards. · Drive productivity and branch compliance. · Lead weekly huddles and monthly strategy reviews. · Ensure 100% agent onboarding and coaching in first 30 days. Key Performance Indicators (KPIs) · Achieve monthly/quarterly sales turnover targets. · 70%+ of agents to close minimum 2 deals/month. · Minimum 3 exclusive mandates per agent per quarter. · Maintain agent retention rate of 90%+. · Meet or exceed branch profitability margins. · 100% compliance with FICA, Tiger Finance, and SOPs. · Achieve landlord/client satisfaction score of 90%+.