Microsoft Solution Specialist

As a specialist you will ensure that each customer contact will be a professional experience to meet the needs of the customer. Duties: · Provide support on technical questions via phone, video conference or email. · Enter & Maintain accurate issue description and detailed updates within our CRM system. · Respond timely to customer inquiries, primarily via email and telephone to our expected critical metrics. · Focus efforts to meet or exceed defined performance criteria. Skills & Qualifications: · At least C1 level in any of following languages: Latvian / Hungarian / French or Italian / German and English (to cover mediterranean market) · Computer Science degree or equivalent work experience in Cloud services or IT infrastructure administration/support. · Working Knowledge on SQL Server database concepts and terminology, Windows Server > 2012R2 admin or support, IoT, Microsoft Cloud Services (IaaS, PaaS, SaaS) and Office or O365 preferred. · Excellent verbal and written communication skills · Ability to maintain a positive attitude in a dynamic work environment. Other Desired but not compulsory Qualifications: Microsoft Certified in one or more areas: · MTA in Office 365 98-369 or MS-100 · Microsoft Azure Certified AZ-900 or AZ-103 · D365 Cert: MB-900 · Windows Server Cert 98-365 · SQL Server Cert 98-364 Our client offers: Salary corresponding your skills, experience and motivation Full support at the implementation stage; Employment under a contract.