Customer Relations Representative

As a key member of the Koroseal Interior Products team, the Customer Relations Representative plays a vital role in ensuring exceptional customer service and support for our direct accounts. This position is often the primary point of contact for customers and is responsible for managing a wide range of customer service functions including order processing, shipping, sample fulfillment, and quote coordination. This role is an excellent opportunity for a detail-oriented, proactive professional to work in a fast-paced, dynamic environment while building relationships with global clients and internal teams. This is an in-person role based in either our Louisville, KY manufacturing facility or Medina, OH corporate headquarters. The position will report to the Direct Account Supervisor. Key Responsibilities • Support customers with product information, order placement, and general service needs. • Serve as a liaison between customers and internal departments such as marketing, logistics and quality control, etc. • Manage requests for quotations, enter/update customer orders, and process sample requests. • Provide proactive communication and problem-solving throughout the sales process. • Maintain accurate internal documentation and communication records related to customer interactions. • Manage inventory programs, ensuring alignment with established terms and proactive communication. • Participate in ongoing training and development initiatives to enhance product knowledge and customer service skills. • Perform other related duties as assigned. Skills and Qualifications • Strong verbal and written communication skills. • Excellent interpersonal skills with a professional and positive attitude. • Proficient in Microsoft Office (Word, Excel, PowerPoint) • Highly organized with strong attention to detail. • Effective time management and ability to prioritize multiple tasks. • Comfortable working independently and collaboratively in a team environment. • Demonstrated problem-solving ability and customer-first mindset • Must be able to sit for long periods and occasionally lift up to 20 lbs safely Koroseal Total Rewards: • Vacation time, personal time, and 11 paid holidays • Medical, Dental and Vision Insurance including a Flexible Savings Account • Company paid Short Term Disability & Life Insurance with supplemental options available for employees • 401(k) with company match • Paid training and career development • Employee well-being benefits including robust EAP offering • Company events