IT Financial Application Administrator

PRIMARY OBJECTIVE OF POSITION The Financial Application Administrator has a strong working knowledge of applications administrated by the Credit Union and is regarded as the subject matter expert (SME) for core business applications. Serve as primary Tier 2 support for business applications. This Individual will work closely with other services desk, desktop service, business units, security, infrastructure, business analyst and project management team. Install, configure, and manage associated financial applications following proper guidelines and procedures. ESSENTIAL JOB FUNCTIONS Daily operations of Financial Systems Infrastructure Perform system processing, adhering to appropriate schedules. Leverage data acquired through regular health checks to create performance reports and regularly review reports with management. Maintain NACCU ATM, Debit Card, and Online Banking infrastructure. Ensuring uptime, processor connectivity, and transaction/system health. Provide 2 nd tier technical support for tickets opened with credit union staff and vendors for multiple key/critical applications administered via Service Desk ticket system, phone, email, and remote support; documenting all work and escalating as when required. System Responsibility Responsible for management of financial systems access controls and user accounts. Manage Financial systems and applications following proper procedures and guidelines. Troubleshoot and support financial systems and applications. Collaborate with business units and assist with any system maintenance /installation, including routine applications releases, patches, and application updates following proper change management procedures. Maintain technical documentation including, but not limited to; software, hardware, and licensing inventory tracking; system and application installation and management procedures. Proactively works with business units, business analysts and business application analyst to seek out opportunities to increase the operational efficiency of the organization through the applications managed. Provides expertise and consultation to project teams for core business applications. Participates in any testing of applications assigned; including assisting with development of effective test plans and analysis of testing results in all environments (beta, test, and production). Adheres to and maintain knowledge in compliance standards relative to the products and services supported by the applications managed. Understand how the core business applications are configured and are being used by respective business units. Assist with other tasks and projects as assigned. RELATIONSHIPS AND CONTACTS Supervise Approximately: None Reports to: SVP Operations Technology Contacts: Frequent contact with other employees, departments, and outside vendors. Some contact with members.