Order Management Associate / Analyst

In Scope: - Enter SAP Orders according to ContiTech (CT) Work Instructions, MTS Orders in SAP Module SD (P61) -> Pilot AAM PTS Business - Order Intake via EDI, Tangro, manual orders - Confirm orders with leadtimes based on CT Guideline to customers via SAP workflow (automatic) or shared E-Mail Address within 2 working days - Orders will be sent from CT to External Service Provider via E-Mail - Training / Onboarding initially done by CT; afterwards Train a Trainer concept by Service Provider - In case of questions the Service Provider needs to contact CT Contact immediately - Fixed price / order or flat- rate - Payment once a month - In case of mistakes the Service provider needs to be liable for consequental damage - NDA crucial for external provider ▪ Bachelor’s degree or equivalent ▪ 2-5 years of experience in Customer Service, Order Management or Suppy Chain roles ▪ Order Management or Supply Chain Management experience required ▪ Small group project or process improvement initiative ▪ At least 2 years experience in a BPO or shared services environment working with Asia, Australia, Europe, South Africa, Latin America or North America market. • Work effectively in teams, including multi-disciplinary teams • Demonstrates even-tempered, tactful, considerate and pleasant behavior• Presents and maintains a professional demeanor • Self-starter, able to determine work steps based on management direction• Takes initiative and asks clarifying questions as necessary • Demonstrated ability to manage multiple priorities and follow through on projects to completion • Maintains composure in a fast-paced, rapidly changing environment • Consistently exhibits sound professional judgment• Ability to identify and analyze issues, prioritize and quickly recommend and implement appropriate solutions • Demonstrated ability to achieve successful outcomes in handling difficult situations, customers and suppliers• Thinking critically and structuring analyses to solve poorly defined problems • Basic project management skills, including understanding how to plan for own work in reasonable time frame and break tasks into achievable sub-tasks• Strong analytical abilities, including ability to leverage Excel, Access and other quantitative analysis tools • Strong business modeling experience• Ability to effectively interact with many levels of management in both one-on-one and multi-disciplinary group settings• Good written and oral communication skills Ready to drive with Continental? Take the first step and fill in the online application.