Bilingual Communication Center Medical Assistant | Hybrid in Colorado

The CCMA will mainly be interacting with callers and patients primarily through the phone and chat function to ensure one call resolution from 8am-4:30pm. You will be responsible for using decision-making skills to assess patient and/or external provider needs. You will apply clinical knowledge and judgment and use decision-making skills to analyze and act on patient care issues. You may provide clinical support by serving as a conduit between external providers and the Clinica care team, refilling medications, and scheduling procedures and MA visits. While answering calls, demonstrates ability to initiate appropriate Medical Assistant Standing Orders and Protocols in prompt, precise and a professional manner. Assists patients and family members or other clients with concern and empathy.