Assistant Manager - St. John - FT

Job Objective: To manage the daily operations of a fast-paced retail store, ensuring smooth and efficient processes across all areas, including customer service, inventory management, and sales. The role is focused on creating a positive and welcoming shopping experience for customers while maintaining a productive work environment for staff . This position reports to the Store Manager who evaluates performance annually. In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing. Supervisory Responsibilities: Custodians Drive Thru Ambassadors Sales Production Associates Textile Sales Associates Essential Job Functions: Participate in the recruitment process by identifying and hiring qualified candidates to build a competent and diverse team. Develop and implement training to ensure all staff are well-versed in company policies, procedures, and customer service standards. Continuously monitor employee performance, providing constructive feedback and coaching to promote professional growth and accountability. Take appropriate disciplinary actions when necessary to maintain high standards of conduct and performance within the team. Supervise and coordinate all store operations to ensure seamless execution of daily activities, including managing inventory, merchandising, sales floor operations, and customer service. Ensure that all departments are working collaboratively to achieve business goals, optimize workflow efficiency, and provide an exceptional shopping experience for customers. Establish and enforce comprehensive safety protocols to maintain a secure working environment for employees and customers. Actively monitor potential security risks, including internal theft and shoplifting, and take proactive measures to mitigate such threats. Foster a culture of safety awareness and compliance among all staff members. Maintain open and transparent communication with the Store Manager regarding store operations, staff performance, and any challenges that arise. Participate in regular meetings to discuss store performance, share insights, and collaborate on strategies for improvement. Assist in developing and implementing corrective action plans to address operational issues, ensuring that solutions are effectively executed, and outcomes are monitored for success. Other duties as assigned by supervisor.