Bodyshop Advisor

About us : We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Bodyshop Estimator at Stockport Kia

Contract Type: Permanent, full-time

Hours: 40 Hours weekly (Between hours Monday to Friday 8am to 5pm and Saturday mornings as required on a rota basis)

Salary: £28,000- £32,000 DOE, with bonus on top and additional for Saturday mornings

Stockport Kia is recruiting for an experienced and dedicated Bodyshop Estimator to join our Aftersales Team on site.

Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. This is an opportunity not to be missed!

We are looking for an experienced and customer-focused Bodyshop Estimator to join our busy Bodyshop team. This is a varied role combining traditional Service Advisor responsibilities with vehicle estimating, insurance claim management and bodyshop coordination.

The successful candidate will be the main point of contact for customers, ensuring an outstanding customer experience from initial enquiry through to vehicle handover.

Responsibilities:

Customer Service & Service Advisor Duties

• Managing customer bookings and scheduling repair work.
• Handling telephone, email and face-to-face customer enquiries.
• Welcoming customers and conducting vehicle inspections.
• Providing updates on repair progress and managing customer expectations.
• Ensuring a high standard of customer service at all times.

Estimating & Insurance Liaison

• Preparing accurate bodyshop repair estimates.
• Managing and processing PSL insurance claims.
• Liaising with insurance companies, engineers and customers regarding repairs and authorisations.
• Maintaining accurate records and documentation.

Bodyshop Coordination

• Coordinating customer visits and vehicle assessments.
• Working closely with technicians and the bodyshop team to ensure efficient workflow.
• Monitoring repair progress and ensuring completion within agreed timescales.
• Supporting the achievement of productivity and quality targets.

Parts Management

• Sourcing, organising and ordering non-franchise parts.
• Liaising with suppliers to obtain competitive pricing and ensure timely delivery.
• Monitoring parts availability to minimise repair delays.

What We're Looking For

• Previous experience in a Bodyshop Estimator, Service Advisor or similar automotive role.
• Strong customer service and communication skills.
• Experience dealing with insurance claims and repair estimates is highly desirable.
• Good organisational skills with the ability to manage multiple tasks.
• Excellent attention to detail and administration skills.
• Ability to work effectively in a fast-paced environment.
• Knowledge of bodyshop repair processes and parts procurement would be advantageous.

If you're passionate about delivering exceptional customer service and have the experience to support a busy bodyshop operation, we'd love to hear from you.

If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing:

• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
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