Lobby ambassador

Welcome guests with warmth and professionalism upon arrival and departure. Act as a key point of contact in the lobby, assisting guests with inquiries, directions, hotel information, and local recommendations. Anticipate guest needs and provide personalized service to create memorable experiences. Escort VIPs, long-stay guests, and special occasion guests when required. Maintain a visible presence in the lobby and public areas to proactively engage with guests. Assist guests with transportation arrangements, restaurant reservations, and other requests. Support service recovery efforts by promptly addressing guest concerns and ensuring timely resolution. Promote hotel facilities, services, dining outlets, wellness offerings, and special events. Diploma and Degree from preferably hospitality or related field. Minimum 1 year relevant experience. Excellent communication skills in English and ability to communicate in a second language - Russian is mandatory. Possesses strong interpersonal skills.