Rental Equipment Technician

Fidelity Power Systems, one of the nation's largest distributors of Rehlko Generators, formerly ‘Kohler, and Power Systems, is seeking a seasoned Rental Equipment Technician to join our growing team operating at our Sparks, MD office! If you are a self-motivated and adaptable individual with a knack for world-class customer service and operational excellence, YOU may be just who we are looking for! PRIMARY RESPONSIBILITIES: • Perform hands-on service, troubleshooting, preventative maintenance, and minor repairs on rental generators, power distribution equipment, and related systems to ensure safe and reliable operation. • Assist with transporting rental equipment to and from customer job sites using company trucks and trailers while ensuring proper loading, securing, and unloading procedures. • Coordinate with customers on-site to support setup, startup, testing, and operational training for rented power equipment. • Maintain rental inventory readiness by inspecting units before and after each rental, documenting equipment condition, and identifying required maintenance or repairs. • Work closely with service technicians and operations staff to prepare equipment that meets company safety standards and customer performance requirements. • Monitor rental equipment performance during active rentals and respond to service calls or field issues in a timely and professional manner. • Support accurate completion of rental contracts, delivery documentation, inspection reports, and service records. • Build and maintain strong customer relationships by providing dependable service, technical support, and responsive communication throughout the rental process. PREFERRED EDUCATION & EXPERIENCE: • 3+ years of experience in rental maintenance, preferably in generators, power systems, or heavy equipment industries. • Strong understanding of generator sizing, load requirements, and application in various industries. • Proven ability to manage equipment logistics, dispatching, and maintenance coordination. • Experience with rental management software and Microsoft Office Suite for scheduling, inventory, and reporting. • Excellent negotiation, customer service, and communication skills. • Strong organizational abilities with attention to detail and the capacity to work under tight deadlines. • Valid driver’s license and ability to travel between locations and to customer sites as needed. About Us: Fidelity Power Systems is one of the nation’s largest distributors of Rehlko (formerly Kohler Energy) generators and power systems. We offer a full line of commercial, industrial, and residential emergency power systems, including stand-by generators, automatic transfer switches, paralleling switchgear, and replacement parts. Fidelity Power Systems has a long and successful history of delivering reliable backup power solutions to companies of all sizes. Dedication to reliability, innovative solutions, and continuous advancements allows them to be a top name in power generation in the Mid-Atlantic. Fidelity Power Systems' award-winning service teams are staffed with factory-trained and authorized service technicians who specialize in emergency power systems, supporting commercial/industrial, healthcare, mission-critical facilities, and more.