Director of Sales, Reservations & Strategic Accounts

Why Work at AC Hotel Bentonville? At AC Hotel Bentonville, we bring modern European-inspired hospitality to the heart of Northwest Arkansas. With contemporary design, sleek accommodations, and a vibrant social atmosphere, our hotel is the perfect blend of style and comfort. Curators at AC Hotel Bentonville enjoy working in a refined, culture-driven environment, where thoughtful service and attention to detail create a seamless guest experience. We are HIRING for a Director of Sales, Reservations and Strategic Accounts You should join our team if you believe... • That long-term client relationships are built through trust, responsiveness, consistency, and follow-through. • That strategic account management is less about chasing every lead and more about deeply understanding existing partners and helping them succeed. • That reservations, sales, revenue strategy, and guest experience should work together as one connected engine. • That corporate travelers, vendors, meeting planners, and business guests deserve a seamless experience from first inquiry to final stay. • That strong partnerships with corporate leaders, travel managers, procurement teams, supplier partners, and key decision-makers can drive lasting hotel performance. • That the best sales leaders are relationship stewards, problem-solvers, business thinkers, and service champions all in one. You’re a great fit for this role if you love... • Managing and growing existing strategic account relationships through thoughtful communication, service, and partnership. • Serving as the primary point of contact for key account lodging, meetings, special events, extended-stay needs, and high-profile business travel. • Partnering with account stakeholders to identify lodging solutions that support their business objectives. • Coordinating hotel accommodations for executives, associates, vendors, recruiting events, corporate initiatives, and important business travel needs. • Maintaining strong relationships with corporate leadership, travel managers, procurement teams, supplier partners, and key decision-makers. • Looking for opportunities to expand production from existing accounts before focusing on new business development. • Resolving complex reservation, account, and guest service issues in a timely, professional, and service-focused way. • Monitoring reservation trends, booking pace, room blocks, account production, and performance data to identify opportunities. • Collaborating with Revenue Management and the General Manager on pricing, inventory, forecasting, and account strategies. • Leading Sales and Reservations teams with clear expectations, measurable goals, coaching, accountability, and support. We’re excited to have you join us because... • You understand that this role is centered on managing strategic relationships and maximizing account production, not simply active prospecting. • You know how to build confidence with existing clients by being responsive, prepared, solutions-oriented, and easy to work with. • You bring hotel sales leadership experience and understand the connection between account management, reservations strategy, revenue performance, and guest satisfaction. • You can analyze occupancy, market trends, competitive data, account performance, and booking patterns to support smart business decisions. • You are comfortable preparing weekly and monthly sales, reservations, and revenue reports with clear action steps. • You can represent the hotel professionally in account communications, site visits, presentations, and community or business development opportunities. • You know how to lead, train, mentor, and develop Sales and Reservations teams while keeping service standards strong. • You can balance strategic thinking with daily operational follow-through, especially when the reservation puzzle box starts rattling. • You communicate clearly and can build alignment across clients, property leadership, Revenue Management, Sales, Reservations, and operations. • You bring a calm, polished, service-first approach to high-profile business travel needs and complex account requests. Education and Experience • Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or a related field preferred. • Minimum of two or more years of progressive hotel sales leadership experience. • Experience managing corporate accounts, strategic partnerships, group business, and transient account production. • Strong understanding of hotel sales, revenue management, reservations operations, forecasting, and property management systems. • Experience supporting key corporate accounts, preferred lodging relationships, business travel, meetings, events, and extended-stay needs. • Proficiency with CRM systems, hotel property management systems, Microsoft Office, reservation systems, and sales reporting tools. • Outstanding communication, presentation, relationship-building, negotiation, and problem-solving skills. • Ability to lead teams, manage multiple priorities, analyze business performance, and make sound decisions in a fast-paced hotel environment. • Strong service orientation with the ability to resolve complex account, reservation, and guest concerns with professionalism and care. Work Environment and Physical Requirements • Ability to sit, stand, and walk for extended periods throughout the workday. • Ability to lift or move items up to 25 pounds. • Ability to use a computer, phone, property management system, reservation system, CRM, and sales tools for extended periods. • Ability to work flexible hours, including evenings, weekends, and holidays, when business needs require. • Ability to represent the hotel professionally during account meetings, site visits, presentations, and business or community events. Here’s the Core of Coury Hospitality: • We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS. What else do YOU need to know... This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.