NAC Customer Focus Mgr

SUMMARY Manage Customer Focus Team according to Company policies and applicable laws to provide the safe, orderly, and expeditious acceptance and handling of customer's freight and airway bill processing. Supervise and develop staff to ensure business continuity and customer satisfaction. RESPONSIBILITIES AND DUTIES Customer Care: Provide professional service utilizing databases, coordinating and communicating with cargo operations and customers to ensure a positive focused experience. Provide a high level of customer care to internal and external customers through courteous customer contact, general/specific inform