KDB Product Support Engineer

Overview of the Role KX is hiring a KDB+ Product Support Engineer for our team.You will provide advanced technical support for mission‑critical, low‑latency systems used by Tier‑1 financial institutions. Requirements Skills • Hands‑on kdb+/q experience preferred. • Linux/Unix system administration skills. • SQL/database proficiency. • Strong analytical and problem‑solving capabilities. • Excellent communication skills. • Strong hands‑on kdb+/q experience. • Linux/Unix system administration skills. • SQL/database proficiency. • Strong analytical and problem‑solving capabilities. • Excellent communication skills. Essential Experience • Experience supporting enterprise or mission‑critical systems. • Experience troubleshooting performance, memory, or networking issues. • Experience working with real‑time or time‑series data systems. Preferred Qualifications • Experience in financial services, market data, or trading systems. • Knowledge of real‑time data pipelines or messaging (Kafka, Solace). • Scripting experience (Python, Shell). • Familiarity with ITIL support processes. • Understanding of TCP/IP and networking fundamentals. Salary Range $100,000.00 -$130,000.00 dependant on experience Why Choose KX • Data Driven: We lead with instinct and follow fact. • Naturally Curious: We lean in, listen and learn fast. • All In: We take ownership, take on challenges and give it our all. Responsibilities Key Responsibilities · Minimum 2+ years of experience in product/technical support or kdb+/q engineering roles. · Provide advanced technical support for KX products, ensuring stability and high performance. · Troubleshoot issues related to kdb+/q, data pipelines, networking, and system performance. · Support customer deployments, upgrades, and production incidents. · Perform deep‑dive root cause analysis (RCA) for high‑impact issues. · Collaborate with engineering to resolve product defects and enhance product functionality. · Create and maintain technical documentation and knowledge‑base articles. · Participate in global on‑call rotation, including occasional weekend or after‑hours coverage. Benefits Benefits • Competitive Salary • Individually tailored training and skills development • Private healthcare package and Employee Assistance Programme • Enhanced maternity and paternity package • Wellness Days and Volunteer Days