CONCIERGE

Position Summary The ALF Concierge plays an integral role in customers first impression and residential experience. The role will provide customer service and clerical support for the ALF facility and its residents with varied clerical duties and related tasks. Essential Duties and Responsibilities 1. Welcomes new customers and visitors and assures their comfort and directs them to the proper personnel 2. Ensure all parties sign in and follow protocols as guests in the community 3. Update and assemble marketing informational brochures and packets as requested. Ensures proper referrals to marketing team members. Maintains electronic calendar for dining reservations, transportation, and all other service appointments 4. Responsible for assisting residents, family members, and guests with general requests 5. Fulfill personal concierge requests such as area restaurant reservations, MapQuest directions, internet research, etc. 6. Receive and accurately submit all maintenance work order requests electronically to appropriate department 7. Answers telephones; screens calls, forwards calls and /or records and forwards messages accurately 8. Monitor and maintain office equipment 9. Compile monthly billing charges for business office 10. Responsible for maintaining a professional and kempt appearance of Concierge area 11. Manages sorting and distribution of mail; files correspondence and other materials as needed 12. Types forms, form letters and other documents as needed, collates and photocopies materials as necessary 13. Maintains customer confidentiality in conformance with facility confidentiality policy 14. Prepares resident paperwork daily for scheduled doctor appointments for the following day 15. Occasionally assist with marketing by giving general tours of community Competencies Demonstrates management of resident requests timely and accurately Demonstrates the ability to manage the logistics of scheduling appointments and transportation Demonstrates the ability to communicate information to potential customers Demonstrates the ability to multi-tasks with numerous interruptions Maintains records to ensure accurate monthly billing PureHealth Culture PureHealth is a high performance environment propelled by collaboration through our Teams of Excellence (T.O.E.) Program. The expectation for each team member is to engage in our complex and dynamic organization by adding value and support to fellow team members.