Solutions Support Engineer

Company: SystemCanada | www.systemcanada.com World wide office: Canada - USA - Australia - UK - South Africa - New Zealand - Ireland - Japan Job Description Proactively monitor live environments to ensure proper functionality of deployed solutions React to problems in accordance to priority and severity of issue, as agreed upon with your manager(s) and the client, in order to maintain service level agreements. Interact with development organization on open issues requiring development support Work as a member of the solution support team and take part in a 24/7 on-call rotation. Interface with the Solutions Support Manager, other support engineers in the team and clients on outstanding issues Systematically determine root cause for all raised problems assigned Work within procedures and processes for resolving issues, ensuring no shortcuts are taken Properly documenting issues, paying particular attention to the details of the issues and the steps required to resolve them