Server - The Foolery

About The Foolery: The Foolery is a fine dive bar that serves up a scratch-made Detroit-style, square pan pizza featuring an inventive twist on the food, nostalgic craft cocktails, and cold beer. Menu items are served up in a playful atmosphere, denoting retro decor and that wall paneling found in Grandma’s basementall of the haphazard throwbacks in a niche neighborhood bar. Hitting all of the comfort points for the next, We should hang out soon, this Misfit Joint is where folks snag an after-work beer with colleagues and stay for the pizza. Or, one to bring friends to for a laid-back dinner and stay for the innovative cocktails. Responsibilities & Duties Possess full knowledge of food and beverage products served and utilizes suggestive selling techniques. Takes orders and delivers food and beverage in a timely manner. Ensure guests receive immediate, friendly, and personalized service to build their intent to return. Guide guests through menus, answers questions thoroughly, and provides specific item suggestions and information about the establishment. Maintain positive guest satisfaction by exceeding service expectations. Handle guest complaints or direct them to a manager. Operate the point-of-sale system with a high level of efficiency and handles large amounts of currency. Practice proper cash handling procedures by addressing the point-of-sale system after every transaction, properly organizing money, counting change back to guests, and following appropriate checkout procedures. Set up and break down equipment and supplies. Maintain work areas by organizing and cleaning service stations and pre-bussing tables as needed of all used glassware/plateware/silverware/etc. Write down all orders and input them into the point-of-sale system accurately. Scrape, rack, and stack glassware/plateware/silverware properly in the dishwashing area. Act as a final check on the quality of food and beverage items before they are served to guests and ensure appropriate garnishes and condiments are on plates. Complete all opening, running, and closing duties as assigned. Deliver food and beverage items, for their own and others’ tables, with a sense of urgency; know all table numbers and floor plan. When necessary, will occasionally assist the host with greeting and seating guests. Adhere to responsible alcohol service established by company policy. Understand and utilize all safety and sanitation practices as defined in the safety program and report any accidents to management. Welcome all guests in our restaurant with a warm and inviting demeanor Provide efficient and personal service to each and every customer Maintain the highest degree of quality and consistency in product standards Communicate with team members and management to solve problems Participate in maintaining a positive work environment Stay informed on products and share knowledge with team members and guests Maintain and organize store supplies and appearance (dry and perishables) Answer telephones and take messages. Punch in and report to the Manager/Supervisor on Duty on time for every shift. Obtain manager’s or supervisor’s approval prior to punching out. Ensure compliance and adherence to service and safety standards Adhere to all company policies and procedures. Perform all other related duties as assigned. All staff members are required to follow the guidelines set forth by the Employee Handbook.