Kubota Service Foreman

Position Summary: This is a working foreman role interacting directly with customers through the entire service process including selling and closing repair orders and delivery/product set-up. This position will be actively involved in Kubota equipment product assembly, providing service on equipment, and supervising other Kubota technicians. Essential Duties & Responsibilities including the following. Other duties may be assigned. Service Advising Responsible for writing up repair tickets, selling customer on needed repairs, and finalizing tickets for payment Coordinating with designated staff for warranty work Assigning work to appropriate technicians Technician Duties This role as a working foreman may involve working on equipment, as needed, providing diagnosis and repairs Product Assembly Assembling assigned Kubota equipment properly, timely, safely, and efficiently using available instructional materials and verbal training/coaching from experienced Kubota staff Inspect the products and parts for any deficiencies and makes sure that all are corrected before installing and completing the assembly Performs inspection to assure equipment meets quality standards, systems work correctly, the equipment does not leak, and assure all parts are installed correctly. Delivery and Customer Set-Up Safely and in a timely manner transport equipment to customer and/or back to the store location When delivering to customers, conduct equipment walk-around with the customer answering any questions about the equipment delivered Pick-up and deliver Sales Department transfer units; this could include out-of-state transport Pick-up and deliver equipment for service and repair Ensure delivery vehicles and trailers are clean and in proper working order Assist in the unloading/loading of equipment at the store, when available Equipment Yard Maintenance Maintain the front and rear lots of the store, to always be clean and organized; may involve delegation and supervision of Kubota techs Complete assigned training, as required, for product knowledge, transportation safety, and per company policies and procedures. General Expectations Devote himself/herself to ensuring satisfaction to customers, positively representing the Kubota and Floyd’s brand Determine management, production, and quality requirements by asking questions and listening. Attend company meetings, as required Maintain a follow-up system that encourages follow through with assigned projects Maintain regular and thorough communication with the assigned team Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively Understand the terminology of the business and keep abreast of technology changes in products and services Know and understand the federal, state, and local requirements which govern the company’s business Follow lawful directions from supervisors Understand and follow work rules and procedures Participate in performance management Interact well with others and be a positive influence on employee morale Uphold the company’s non-disclosure and confidentiality policies and agreements Work evening, weekend and holiday work hours as required