Content Development Officer

The Content Development Officer is responsible for ensuring the timely, accurate, consistent, and easily accessible content is available in the right channel at the right time for customers. This role will support the Digital Channel Product Owner and liaise with customers, internal and external stakeholders (including Service Providers) to develop customer centric information that is based on researched user needs, and ensure this information is communicated effectively through relevant channels. This role works within PTSA, a division in the Department for Infrastructure and Transport. PTSA is committed to providing well-connected and customer focused services for mass transit movements that can be delivered safely, efficiently, and sustainably.