Associate Underwriter

Position Summary: Assesses risk and processes requests within defined authority limits. Maintains, issues and quotes new and renewal policies and tail coverages; central contact responsible for handling phone inquiries from policyholders; responsible for providing back up for system and application processes and maintenance. Works closely with Marketing, Claims, and Finance and Risk Management departments to resolve policyholder issues. Reporting Relationship: Reports directly to the Insurance Operations Support Assistant Manager with oversite from the Insurance Operations Support Manager and technical direction from the Director of Underwriting Essential Functions/Responsibilities: • Works in a cooperative manner with management, coworkers, customers, and vendors; seeks to support LAMMICO’s mission and vision in daily operations • Meets assigned target dates and objectives; helps ensure that department quality, service, and productivity standards are met • Answers phone inquiries and screens calls for referral to the Underwriters, Marketing, Agency, and Risk Management; includes handling routine requests for service, coverage and non-coverage questions and billing questions • Rates professional and general liability insurance coverage including estimated quotes for changes or new business • Responsible for evaluation and underwriting of new and renewal individual Miscellaneous Healthcare Providers medical professional liability insurance coverages; issues new business policies; performs quality review; services book of business • Evaluates risk and processes premium and non-premium bearing endorsements (examples include but are not limited to part-time coverage, locum tenens, corporate entity coverage, extended reporting endorsements and address change endorsements) • Resolves discrepancies on renewal policies • Upon instructions from underwriter, produces mid-term endorsements and invoices; performs quality review and issues new business policies • Performs initial review and follow-up on Renewal Applications and generates requests for additional information as needed • Generates formal tail quote letters to policyholders • Process refunds and handle void check process • Provides assistance to Business Analyst for data reporting requirements, data integrity processing system/ application processing and maintenance needs • Responsible for invoice quality assurance; create manual invoices as needed; conducts open Accounts Receivable research and management including follow up on Overdue Process • Handles correspondence to and from policyholders; responds to phone inquiries; provides consultation and advice to insureds • Respond to PCF inquiries for discrepancies and requested documentation • Responsible for contacting Marketing when physician cancels or moves their coverage to other policies • Set up CIS records for corporations or as needed for other risk types • Researches past due accounts receivable items and reconciles accounting issues, including premium finance issues. • Responsible for contacting premium finance company regarding PFAs, any discrepancies and following up on notices of cancellation for payment; issue policy cancellations and set up refunds accordingly • Complete all CE requirements for maintenance of P&C • Attend quarterly JRA committee meetings for professional development Secondary Functions/Responsibilities: • Other responsibilities and special projects as assigned • Provides intra and inter departmental training assistance and training on the Underwriting module of the core operating system as well as the CIS record module • Acts as back-up to Policyholder Support Reps on individual policy review procedure as needed