Operations Specialist, Sales & Delivery, Saint Laurent

SCOPE OF JOB The Automotive Delivery Specialist is responsible for working in close collaboration with the sales administrator, and ensuring a smooth and seamless delivery experience for customers. This includes verifying that the vehicle matches the customer order, collecting trade-in ownership, performing physical inspections of both new and trade in vehicles, scheduling delivery appointments, executing deliveries, and collecting final payment. RESPONSIBILITIES & KEY ACTIVITIES: • Prepare vehicle for customer delivery, this includes mounting license plate to new car, print the document necessary for the delivery, verifying vehicle accessories and vehicle specifications to match the order. • Monitor delivery appointments in the store delivery calendar & communicate with customers as needed. • Verify the customer’s chosen settings have been set up as specified. • Greet and welcome the customer for the delivery of their vehicle. • Giving explanations of the different features of the vehicle. • Collect any outstanding payments due on delivery. • Perform a physical inspection of the trade-in vehicle to validate vehicle condition is as described and collect associated documentation • Additional duties as required. WHAT YOU BRING ALONG: • Knowledge of automotive sales and delivery processes. • Ability to operate vehicles and perform basic vehicle maintenance tasks. • Excellent customer service and communication skills. • Ability to work efficiently in a fast-paced environment. • Good organizational and time management skills. • Valid driver's license and clean driving record. • Experience with MS office is an asset. • Ability to work evening hours, weekends, and holidays.