Cluster Manager

Job Title: Cluster Manager – L3 (3W Operations) Location: Mumbai Department: Ground Operations – Fleet (3W) Employment Type: Full-Time About Zypp Electric Zypp Electric is India’s leading EV-as-a-Service platform, revolutionizing last-mile logistics with sustainable electric mobility solutions. With a rapidly expanding 3W fleet and strong presence across major cities, we are building a cleaner, smarter logistics ecosystem. Role Overview We are looking for a specialized and hands-on Cluster Manager – L3 (3W Operations) to manage and drive ground operations for our 3-wheeler fleet segment in Mumbai. The ideal candidate must have prior experience in EV logistics / bike taxi / cargo operations , strong team handling capabilities, and deep understanding of on-ground fleet challenges. This is a high-ownership role requiring operational control, rider supervision, asset management, and performance optimization. Key Responsibilities Ground & Fleet Operations Monitor, track, and supervise team leaders for rider sourcing and client deliveries. Ensure smooth day-to-day 3W fleet operations across assigned hubs. Drive high vehicle utilization through data-backed decision-making. Ensure safety, security, and timely recovery of company vehicles when required. Team Management Manage and mentor team leaders (minimum 5+ direct reportees). Prepare daily task rosters and track execution within timelines. Conduct daily rider briefings to motivate and align teams with service standards and KPIs. Track daily attendance and productivity of team leaders and riders. Performance & Reporting Track sourcing numbers, delivery metrics, utilization, and operational KPIs. Maintain and update daily MIS using MS Excel / Google Sheets. Take proactive decisions to improve operational efficiency and reduce downtime. Coordination & Issue Resolution Address rider grievances and operational bottlenecks. Coordinate with client hubs and internal teams to ensure service quality. Ensure compliance with safety and operational SOPs. Requirements Minimum 1 year of hands-on experience managing blue-collar workforce on ground. Minimum 3 months of experience in Bike Taxi / Cargo / EV logistics businesses. Experience in managing fleet ground operations, preferably in 3W / EV segment. Must have handled a team with at least 5 direct reportees. Strong knowledge of MS Excel / Google Sheets (data tracking & reporting). Well-versed with Mumbai geography and local routes. Strong written and verbal communication skills. Ability to take ownership and work in a fast-paced environment. Preferred Background Experience in EV fleet operations Exposure to last-mile logistics / e-commerce delivery Local candidate from Mumbai Why Join Zypp Electric? Be part of India’s green mobility revolution Work in a fast-growing EV logistics startup High ownership role with strong growth opportunities Drive impact in sustainable transportation