Operations Manager - SEA

Job Overview: Manages SEA Wholesale Operations across Customer orders, dispatches, reporting and back-office data enabling wholesale sales growth, customer trading and increased efficiencies in line with SEA, strategy. Responsibilities: • Oversee all Wholesale & Customer Operations roles to deliver end to end Customer Operations processes ensuring - Consistent and effective customer experience across the region / Efficiencies across ways of working with all customers to enable profitability and capacity for sales growth • Responsible for to do end to end management (product master data, system access, sales order, pricing, purchasing, logistics, billing, documentation etc). • Mange and drive delivery of order book to meet regional targets as well as customer needs ensuring exceptional adherence with service level agreements • Create the conditions that deliver a highly competent, energetic, engaged and motivated workforce who are committed and aligned to delivery outcomes • Integral in supporting Head of Wholesale in driving long-term customer trust & reliability as well as sales growth in market by building and maintaining effective relationships externally with key Customers Operations teams • Drive better ways of working and continuously improved net profitability, as well as excellent customer experience, with an innovative and strategic approach to process, systems and servicesleading cross functional & team projects with the ability to influence internal & external stakeholders in line with SEA wholesale strategy • Support the development and maintenance of devices, EDI and IT systems with cross-functional business partners as needed • Oversee delivery of agreed services including customer transaction readiness to ensure the setup and maintenance of customer requirements enables sales growth Qualifications: • Experience of managing an operations team within a retail or wholesale environment • Project management experience • Significant experience in wholesale customer services & operations • Expert understanding of end-to-end wholesale customer operational processes including Distribution Centre coordination & systems reporting management and analysis • Ability to manage financial dispatch planning with agility and accuracy • Advanced stakeholder management skills, influencing and managing complex internal cross-functional and external relationships • Exceptional planning and organising skills with effective time management, ability to juggle workloads and priorities • Ability to problem solving with a solution orientated approach. • Experience of process development. • Excellent IT skills and competent user of SAP and BW. • Disciplines and Field • Wholesale Operations, customer services