ERP Analyst 1

FEDITC, LLC is a fast-growing business supporting DoD and other intelligence agencies worldwide. FEDITC develops mission critical national security systems throughout the world directly supporting the Warfighter, DoD Leadership, & the country. We are proud & honored to provide these services. Overview of position: FEDITC is seeking an ERP Analyst I to work in the Texarkana, TX area . This position focuses on providing end-user support, Windows 11 system administration, and troubleshooting enterprise application in a secure DoD environment. A United States Citizenship and an active Secret DoD Security Clearance is required to be considered for this position. Responsibilities: Provide Tier 1 / Tier 2 help desk support for end users, including troubleshooting hardware, software, and network issues Support and maintain Windows 10/11 workstations, including installation, configuration, updates, and patching Assist users with account management, permissions, and access issues (Active Directory) Troubleshoot and support enterprise applications hosted on Windows servers and web environments (e.g., Apache Tomcat) Perform basic system administration tasks on Windows Server environments (2016/2019) Support printer, peripheral, and network connectivity issues Document incidents, service requests, and resolutions using ticketing systems Assist with software installations, upgrades, and deployments Ensure systems meet STIG compliance requirements and security best practices Support secure configurations including certificate management and endpoint security tools Assist with data/report access and user support for enterprise systems and dashboards Collaborate with database administrators, developers, and system administrators to resolve escalated issues Provide on-site and remote support as needed