General Manager - Mercure Hai Phong

Key Responsibilities: Financial Management: * Analyze monthly P&L and financial reports, identifying deviations from business plan goals and reporting findings to Owners Operations; * Develop, implement and manage operational department goals; conduct daily management briefings on key activities: - Ensure compliance with corporate audits, health and safety regulations and statutory requirement; - Evaluate guest needs, guest mix and competitive positioning; recommend appropriate service and operational changes; - Anticipate and address guest issues through proactive processes that promote satisfaction; - Represent the Brand credibly to the market, guests and heartists; personally welcome key accounts and patrons; - Maintain positive owner relations through appropriate and timely communications with the Owner's representative; Team Management: * Manage team performance, conduct evaluations and address performance issues within operational departments; * Train, develop and coach team members; identify and nurture high-potential staff for advancement; * Monitor team performance, professionalism and attitude on a continuous basis * A minimum of 5 years of experience as a General Manager in a premium or midscale hotel, preferably within Vietnam; * Proven ability to drive a dynamic team with enabling and collaborative leadership style; * Strong knowledge in rooms, sales & marketing, digital marketing, e-commerce, and food & beverage services; * Proficiency in English and Bachelor degree are required. * Employee benefit card offering discounted rates at Accor hotels worldwide; * Develop your talent through Accor’s learning programs; * Opportunity to grow within your property and across the world; * Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.