Client Support Specialist

Position Summary and Primary Duties Under the direction of the Program Manager and oversight of WCET and its funders, provide client-centered and trauma informed care, including advocating and promoting public awareness regarding domestic violence and sexual assault. Essential Duties · Answer and respond to 24-hour hotline offering safety planning, problem solving, resources, and assistance with client’s immediate needs. · Utilize active listening skills and quality telephone crisis intervention and complete the necessary documentation. · Identify and address the needs of domestic violence and sexual assault survivors for support services in the service area. · Assist with office tasks such as data entry, office upkeep, client purchases, client closet supplies, SOS kits, and other administrative duties assigned. · Assist with ordering, organizing, and managing the Rotary Resource Room. · Design and maintain breakroom calendar display, including staff birthdays and special events. · Coordinate and distribute birthday recognition gifts for staff. · Determine shelter eligibility and/or the immediate needs of caller including, but not limited to law enforcement, MHMR, CPS, APS, etc. or other appropriate referral. · Schedule outreach appointments for the soonest available time. Ensure appointments are scheduled with the appropriate outreach office and advocate, and that the advocate has been notified. · Arrange and/or provide emergency transportation for eligible callers to access shelter services. · Provide SANE on-call coverage in accordance with on-call guidelines when scheduled. · Complete required paperwork and data entries by the next business day to document services provided. · Continually improve skills/knowledge related to job duties by attending appropriate workshops, seminars, trainings, and conferences as directed by the Director of Programs. · Participate in Sexual Assault & Domestic Violence Awareness month’s activities and promotion of public awareness issues related to sexual assault and domestic violence. · Comply with standards issued by WCET and its funders. · Model healthy and positive relationships within the agency and other community partners to ensure optimal utilization of resources and efficient management of the program. · Develop and maintain relationships with organizations, agencies, and other referral resources that provide services to victims of domestic violence and/or sexual assault. · Attend and participate in agency staff meetings and other agency functions. · Check work email every business day and provide timely responses. · Some evenings and weekends are required. · All other duties as assigned. What we offer you: Competitive salary Health insurance, including an employee only plan that requires no contribution to the insurance premium. Dental, vision, and supplemental options Paid $25,000 Life and AD&D insurance policy Retirement match plan Vacation and sick time off Paid holidays