Accounts Receivable Specialist (40556)

Company Summary: At Young Innovations, we foster a dynamic environment where team members make an impact every day as part of a collaborative, inclusive culture. Together, we serve the dental profession and their patients, united in our mission of achieving a Lifetime of Oral Health™ We embrace diverse perspectives and encourage bold thinking, challenging traditional approaches with a bias for action. Whether you’re looking to expand your skills or grow your career, Young is here to support your goals and continuous learning. At Young, YOU are at the core of what we do. Position Overview: The Accounts Receivable (AR) Specialist is responsible for managing and coordinating accounts receivable and collection activities across multiple business entities. This role focuses on ensuring timely collection of outstanding balances, maintaining positive customer relationships, and supporting cash flow objectives. Reporting to the Accounts Receivable Supervisor, the AR Specialist collaborates closely with customers, sales teams, and accounting staff to resolve billing issues, reconcile accounts, and ensure accurate financial records. You’ll like this role if: You enjoy regular interaction with customers and internal teams, to solve problems and any potential issues or roadblocks. You want to play a direct role in maintaining healthy cash flow with direct impacts on organizational performance. You enjoy continuous improvement and impacting current processes to make things more efficient for your team and customers. Why You’ll Love Working Here: Medium sized company – not too big, not too small – just enough to get things done and see your impact. Did we say benefits? Full medical, dental, vision, 401k, parental leave, paid holidays, paid time off, short & long term disability insurance, employee assistance program, and more! Who you’ll work with: Sales, Customers, Finance, Customer Service and more! What You’ll Do: Accounts Receivable & Collections M anage B2B accounts receivable and collection activities for an assigned territory through phone and email communication. Review and process on-hold orders daily to support timely order fulfillment and payment resolution. Reconcile customer accounts to ensure accurate cash application and account balances. Prepare invoices for assigned customers and territories. Receive and process customer credit card payments via phone. Make recommendations regarding customer credit limits and payment terms. Account Management & Customer Support Audit and correct customer database setup and maintenance issues. Research account discrepancies and prepare refund documentation as needed. Build and maintain positive customer relationships while resolving billing and payment concerns. Financial Operations & Team Support Assist with month-end close activities, including preparing customer statements, supporting account reconciliations, and completing other accounting-related tasks. Cross-train in other territories to provide departmental coverage and support business continuity. Manage incoming mail and coordinate appropriate distribution of correspondence and payments.